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Pranav Jindal's avatar

Thank you Priyans for this. Tata has been blatantly ignoring these issues despite your best effort. No TataEV executive has guts to publicly accept the issue. nor do they exist on Twitter to connect with customer.

All the auto journalists are paid puppets with no one ever publicly acknowledging the issue and asking Tata to answer..

I hope your effort makes a dent and other EV enthusiasts also help us push it!

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Priyans's avatar

They do exist on X, they just choose to ignore or not reply. Employees, non employees :)

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Pranav Jindal's avatar

yeah, all of them have decided to not talk to customer and left the job to robots!

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B K Mishra's avatar

Critical error comes due to the poor quality components used in manufacturing. Specially if the BMS, coolant circulating pump, AC fan motor . These components were purchased from China and at competitive price resulting in poor life. I have faced the issue of AC failure already and got free replacement, but the torchor of driving down to service centre 200 km in hot June month. The information received from the service centre that they have been given instructions to replace these components incase of complaints. It is very obvious that battery is to be kept cooled under 25 degree all time. So when the AC fan fails or coolant circulating pump conks you will definitely get critical error. If the BMS ( Battery Management System) malfunction then also u get critical error. Over and above the service station boys spray water everywhere to clean the car. A drop of water in the connector will bring in critical error. I never allow the service centre to wash my car , which I do personally at home.

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Priyans's avatar

If that is the case, then it sounds like a fixable problem. They can do a recall, fix the cooling system and then let the cars be back on the road.

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B K Mishra's avatar

Recall and in India, not possible. Manufacturers know fully well that the components are defective in the lot, allowed it to manufactured then after vehicle delivery it is the consumer who has to face the music.

Another critical factor in EV which every EV manufacturers in the entire world are facing is the software issue. They r not able to sort it out as they r also learning from ICE engine, as base is still ICE engine.

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Priyans's avatar

Recall is a better step because it helps clear their tarnished image in the market. It is unfortunate that we don't have an auto OEM with a spine to accept the flaws and promise to fix the issues, even if they have shipped out a faulty product.

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Prashanth's avatar

Thanks for sharing this information, Priyans. My dad purchased a brand new Nexon EV 45 empower plus in Hyderabad from Select motors with his hard earned retirement money, and this issue (EV critical error) happened on the same day itself (within 2 kms of driving the car from the sales center, might I add). The representatives brushed it off as a software issue and disconnected and reconnected the auxiliary battery which seemed to "resolve the issue". The car is not even registered yet and we have barely used it and the issue has resurfaced 4 more times (in fast moving traffic - might I add - which was extremely risky). We are extremely upset and frustrated at the whole debacle. We are trying to get a refund / replacement for the vehicle from Select motors since this seems like a factory defect. This is more of a rant, but It'd be great to know if you think there is any possibility of getting a refund / replacement for this car or if you have any other suggestions. Thanks in advance for reading :)

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Priyans's avatar

I'm sorry to hear about this Prashanth. Tata's could have fixed this issue if they wanted to, over the past five years. I've filed a consumer forum complaint in my district and am waiting for a resolution.

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